FAQ

Frequently Asked Questions

Q1: What products do you manufacture?

A: We specialize in manufacturing filter elements, laser-cut metal parts, sheet metal components, mechanical parts, hardware tools, and industry-specific equipment parts.

Q2: What industries are your products used in?

A: Used in pharmaceutical, chemical, oil, food, water treatment, electronics, automotive, etc.

Q3: Do you offer customization or OEM/ODM services?

A: Yes, we offer customization based on your drawings or samples. OEM/ODM services are available.

Q4: Can I customize the packaging?

A: Yes, neutral or custom logo packaging is available upon request.

Q5: Are your products certified?

A: Yes, we can provide ISO, CE, RoHS, and other certifications upon request.

Q6: Can you provide brochures?

A: We offer free e-brochures

Q7: How can I get a quotation?

A: Please send us your drawings/specs/materials/quantities to our email and Leave your email , and we will provide a quote promptly to your email.

Q8: Can you do EXW/FOB/CIF/DDP terms?

A: Yes, we support various Incoterms. Main shipping ports are Shanghai Ningbo and Shenzhen

Q9: What markets do you serve?

A: We serve clients in the USA, UK, Germany, Australia, Japan, the Middle East, and Southeast Asia.

Q10: Can I get a sample first? How long does it take?

A: Please contact our team for the latest details.

Q11: What’s the lead time for bulk orders?

A: Please contact our team for the latest details.

Q12: Do you have stock? Is delivery on time?

A: Some regular models are in stock. We strictly follow lead times.

Q13: Can I mix different models in one order?

A: Yes, mixed orders are welcome to help you reduce inventory burden.

Q14: What are your shipping methods?

A: We ship by air, sea, or express. FOB, CIF, DDP terms are available.

Q15: Do you accept long-term partnerships or distributor agreements?

A: Yes, we welcome long-term partnerships and offer special pricing and support.

Q16: Where is your factory located? Can we visit?

A: Please contact our team for the latest details.

Q17: What payment methods do you accept?

A: Please contact our team for the latest details.

Q18: Can you issue an invoice?

A: Yes, we provide proforma and commercial invoices for customs and payment purposes.

Q19: Can you sign a Non-Disclosure Agreement (NDA)?

A: Yes, we respect your IP and can sign an NDA before cooperation.

Q22: Do you offer after-sales service?

A: Yes, we provide warranty support. If there’s a quality issue, we offer returns or replacements.